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蛋糕店连遭恶意退单 同行致歉:搞错反击对象了

时间:2019-07-16
bet188滚球

“After the order is placed, it is estimated that the cake will be refunded when it is finished. This situation lasts for a week.”

In the past week, Mr. Wang’s cake shop in Jinyang Road, Wuhou District, Chengdu, encountered an embarrassing thing. The orders on the takeaway platform were continuously refunded after the order was placed, and a total of forty or fifty orders were encountered. Resulting in losses of several thousand dollars.

The abnormal situation caused Mr. Wang’s vigilance. Through the inquiry, it was discovered that a birthday cake shop named "Panda does not go" was a ghost. Therefore, Mr. Wang questioned that the shop was maliciously attacked by his peers.

On July 9th, the Red Star News reporter accompanied Mr. Wang and the shareholders to the Chengdu Headquarters where the “Pandas Are Not Walking” birthday cake. The person in charge of the store responded that the intentional order is indeed made by the employees of the company, but not all of them are returned. In fact, the store is also a victim. Because of malicious attacks by unknown objects, it has carried out counter-attacks at the risk of violations. After Mr. Wang found the company's response, he knew that the object was wrong and apologized.

At present, the two sides are negotiating on compensation.

In response to the nature of such malicious attacks, whether or not the relevant penalties should be given, Red Star News has contacted the relevant departments of industry and commerce, but as of press time, no response has been received.

蹊跷Order:

Sustained forty or fifty consecutive refunds in a week, losing thousands of dollars

Last year, Mr. Wang and his friends opened a birthday cake shop in Jinyang Road, Wuhou District, Chengdu, and sold them on the take-away platform. Due to the moderate price and good quality, the business has been on the right track, with an average monthly sales volume of more than 1,000 orders, ranking among the best in the cake delivery store in Wuhou District.

Since July 3 this year, the embarrassing thing has happened.

xx在同一天,外卖平台上有十几个订单,订单在订单下达十多分钟后退还。在发现情况异常后,工作人员试图通过电话联系订购客户,但无法联系。在接下来的一周几乎每天都发生类似的情况。 “一天中的一天中有六到七个连续订单。这是估计蛋糕完成时间的好时机。“

王先生说,他们的店铺是制作新鲜的定制蛋糕。订购后,他们将立即制作和分销产品。订单退回后,生产的蛋糕将被废弃。在过去的一周里,遇到的退款数量已达到40到50,而数千美元的损失实际上是不正常的。

商业质疑:

回头客是蛋糕店,遇到同行的恶意攻击?

事件发生后,王先生和其他人环顾四周,发现没有理由。直到7月7日晚10点左右,大约10个连续订单在10分钟内收到,之后全部归还。在询问订单细节时,王先生发现其中一个订单位于名为“Pandas Do not Go”的生日蛋糕店。此订单与其他订单不同,并在下订单后立即取消。

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回程单上显示的地址是熊猫不带生日蛋糕的成都商店

蛋糕店订单蛋糕?

该命令引起了王先生的怀疑,“这是同行的恶意攻击吗?”怀疑,王先生以咨询购买蛋糕的名义打电话给顾客。

“嘿,听听朋友的话,建议你的家人可以做生日蛋糕吧?”

“是!”

电话得到了肯定的回答。然后,王先生继续以购买蛋糕的名义与另一方交谈,并加入另一方的微信。另一方向他发送了微信上蛋糕店的位置和名称,并且订单中的“熊猫不去”生日蛋糕店信息。是一致的。

随后,合作伙伴通过“客户”获得了自封熊猫的另一个联系信息,无需员工,并查阅了相关信息。第二天,王先生和其他人来到武侯区万兴路的“熊猫不去”生日蛋糕店,然后去商店工作人员核实,但他们被拒绝了。 “我们亲自打电话给'客户'电话,接听电话的人是商店里的一名员工。”

尽管如此,商店并没有解决这个问题。

向同行道歉:

家庭也是受害者,反击时对象是错误的

7月9日,红星记者陪同王先生和股东到成都总部,“熊猫不要去”的生日蛋糕。成都蛋糕店的负责人回应了这一事件。

该负责人承认在10次内对王先生的蛋糕店进行恶意攻击。由于恶意攻击的原因,负责人解释说:“我们也是受害者!”这家商店刚刚开业一个多月,但遭遇了很多退货订单,差评等等。这些异常行为,这个人负责人认为同行是恶意竞争的,他们任意冒着违反规则的风险,对一流的蛋糕店进行反击。

今天,当王先生找到公司时,他了解到攻击对象是错误的。为此,他当场向王先生等人道歉,并表示愿意赔偿合理损失。目前,双方正在就赔偿问题进行谈判。

对于这次遭遇,王先生和股东认为,尽管市场上有大量蛋糕店和激烈的竞争,每个人都应该是合法合法的,正常运营不应该让个人不正当竞争行为影响市场秩序。

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